Friday, August 1, 2014

Hotel Charges $127 for 3 Bottles of Water (and other reasons to read the fine print)

Photo Credit: Thrillist.com
Thrillist.com recently ran this article about a hotel charging a customer $127 (or £75 GBP) for 3 bottles of San Pellegrino during a business meeting at their hotel bar.

Apparently the charge was thanks to the hotel's absurdly high per-person minimum charge policy. Although high, the charge wasn't what bothered the patron enough to email the hotel to complain and to tweet about it, adding #ripoff. His real problem was the sneaky hidden charge. He says the server never notified him of the minimum charge:

“I have no issue if they have a minimum charge, but they need to make it clear. It is the lack of transparency that I have a problem with."

This got us to thinking about reading the fine print.

Most people skim through contracts and Terms of Service for apps (we're looking at you, Android), doctors offices, drawing entries, social media profiles, and yes - even insurance policies - without reading the fine print.

We get it - reading the fine print isn't fun, it's not entertaining, and with so much legal jargon thrown in there, sometimes it's downright headache-inducing to understand. However, by skimming these contracts, we open ourselves up to expensive mistakes. Today it might be $127 for a few bottles of sparkling water. Tomorrow, it might be finding out that theft isn't covered under your auto insurance policy.

I wrote a blog post on Auto Insurance: Dirty Secrets In Your Policy when this happened to a friend earlier this year. She'd unfortunately bought car insurance online, and the carrier's quick-quote site had failed to inform her of the fine print detailing this gap.

Purchasing insurance online seems like a fast, convenient way to speed up an otherwise unappealing task. But it begs the question - why is the lowest quote so cheap? You get what you pay for, and insurance is no different.

An independent insurance agent, like a website quote calculator, does the legwork for you - shopping different carriers for the best price. This is where they differ: an agent makes sure you're getting the best coverage for that price. Meaning? You still don't have to read all of the fine print if you don't want to … But someone that you trust has, and will sum it up for you. Because the worst time to find out that you've been paying a monthly premium for a policy that doesn't cover much is when you file a claim.


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